Return Policy – E-Top Mattress

At E-Top Mattress, we strive to provide the highest quality products and ensure customer satisfaction. If you need to return a mattress, please read our return policy carefully.

1. Return Eligibility

To qualify for a return, the following conditions must be met:
✅ The mattress must be in unused, undamaged, and original condition.
✅ It must be returned within 7 days of delivery.
✅ The original receipt or proof of purchase is required.

🚫 Non-Returnable Items:

• Used, damaged, or stained mattresses.
• Custom-made or special-order mattresses.
• Clearance or discounted sale items.

2. How to Return a Product

If your mattress meets the return eligibility criteria, follow these steps:

1️⃣ Request a Return

• Contact us via email  or call .
• Provide your order details and reason for return.

2️⃣ Return Approval & Pickup

• Our team will review your request and approve it if eligible.
• We will arrange for pickup or provide return instructions.

3️⃣ Inspection & Confirmation

• After we receive the mattress, our quality team will inspect it.
• If approved, we will process your return confirmation.

3. Return Shipping Policy

• Customers are responsible for return shipping costs unless the product is defective or damaged.
• We recommend using the original packaging to prevent damage during return.

4. Exchange Policy

If you would like to exchange your mattress for another model, we offer a one-time free exchange within 7 days. Price differences must be paid or refunded accordingly.

5. Contact Us

📞 Phone: +8801317-770555 
📧 Email: support@etopmattress.com
📍 Address: Chayabithi mashjid , Bashabo, Khilgaon, Bangladesh.

For information on refunds, please visit our Refund Policy page. Thank you for choosing E-Top Mattress! 😴