Return Policy – E-Top Mattress
At E-Top Mattress, we strive to provide the highest quality products and ensure customer satisfaction. If you need to return a mattress, please read our return policy carefully.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
✅ The mattress must be in unused, undamaged, and original condition.
✅ It must be returned within 7 days of delivery.
✅ The original receipt or proof of purchase is required.
🚫 Non-Returnable Items:
- Used, damaged, or stained mattresses.
- Custom-made or special-order mattresses.
- Clearance or discounted sale items.
2. How to Return a Product
If your mattress meets the return eligibility criteria, follow these steps:
1️⃣ Request a Return
- Contact us via email or call .
- Provide your order details and reason for return.
2️⃣ Return Approval & Pickup
- Our team will review your request and approve it if eligible.
- We will arrange for pickup or provide return instructions.
3️⃣ Inspection & Confirmation
- After we receive the mattress, our quality team will inspect it.
- If approved, we will process your return confirmation.
3. Return Shipping Policy
- Customers are responsible for return shipping costs unless the product is defective or damaged.
- We recommend using the original packaging to prevent damage during return.
4. Exchange Policy
If you would like to exchange your mattress for another model, we offer a one-time free exchange within 7 days. Price differences must be paid or refunded accordingly.
5. Contact Us
📞 Phone: +8801317-770555
📧 Email: support@etopmattress.com
📍 Address: Chayabithi mashjid , Bashabo, Khilgaon, Bangladesh.
For information on refunds, please visit our Refund Policy page. Thank you for choosing E-Top Mattress! 😴