Refund Policy – E-Top Mattress

At E-Top Mattress, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward refund policy. Please review the details below.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:
✅ The mattress must be unused, undamaged, and in its original packaging.
✅ The return request must be made within 7 days of delivery.
✅ A valid proof of purchase (receipt or order confirmation) is required.

🚫 Non-Refundable Items:

• Used, stained, or damaged mattresses.
• Custom-made or personalized orders.
• Clearance, discounted, or final sale items.
• Any mattress returned after 7 days of delivery.

2. Refund Process

If your return request is approved, follow these steps:

1️⃣ Request a Refund

• Contact our customer service at support@etopmattress.com or call customer service number
• Provide order details and reason for the refund request.

2️⃣ Return & Inspection

• The product must be returned following our Return Policy.
• Once we receive the returned mattress, our team will inspect it.

3️⃣ Refund Approval & Processing

• If the returned mattress meets our conditions, we will process your refund.
• Refunds will be issued via the original payment method.

3. Refund Timeline

⏳ Processing Time: Refunds are typically processed within 7-14 business days after product inspection.
💳 Payment Method: The refund will be credited to your original payment method (credit card, bank transfer, etc.).
🚚 Shipping Costs: Delivery fees are non-refundable, and return shipping charges may apply.

4. Defective or Damaged Products

If you receive a damaged or defective mattress, contact us immediately. We will arrange for a free replacement or full refund under our warranty policy.

5. Contact Us

📞 Phone: +8801317-770555 
📧 Email: support@etopmattress.com
📍 Address:  Chayabithi mashjid , Bashabo, Khilgaon, Bangladesh. 

For returns, please check our Return Policy page. Thank you for choosing E-Top Mattress! 😊